Senior UX & Service Designer

Making complex experiences feel kind

For me, design goes beyond the screen. It starts with the why: understanding the people and the problem well enough to bring clear, purposeful, and meaningful design to complex challenges. It's my way of making the world feel a little kinder.

Headshot of McKenna Williams
Service Design
Blueprinting the people, processes, and systems behind an experience before designing a single screen.
UX/UI Design
End-to-end product design, from information architecture to polished, design-system-native UI.
Research & Strategy
Turning research into direction that leadership funds, including how teams approach AI.

Selected work